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Guarantee
We're so confident that you'll be delighted with your purchase from Utopia Health and Beauty that we offer the following guarantee: Try any product for 21days - if it does not completely live up to your expectations, then simply return the product for a full refund.
This guarantee does not apply to any fragrance products purchased which cannot be refunded/exchanged.
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, by letter, fax or email.
Returns
When making a return please send the item back to:
Returns Dept
Utopia Health and Beauty,
Utopia Health & Beauty Clinic,
1a Leicester Mews,
Leicester Road,
London N2 9EJ
Please include your details and the reason for the return and ensure that any returne
Delivery & Postage
We take pride in processing your order as quickly as possible and endeavour to despatch the next day. In the event of an unforeseen delay we will advise you immediately.
Overseas Delivery
Republic of Ireland
Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery.
The delivery cost is £4.95
The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by the consignee.
We aim to deliver your order as quickly as possible, but please allow up to 7 days.
USA and Canada
Delivery is via courier. All orders can be tracked and a signature will be required on delivery.
We aim to get your order to you within a few days, but please allow up to 7 days. The cost for packages under 2 Kgs is £12.50. For larger packages or if you believe your package may exceed 2 kgs, please contact us at mette at utopia health and beauty .co.uk and we will quote you a delivery cost.
The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by the consignee.
VAT is not charged on overseas deliveries. The UK 17.5% VAT is automatically deducted from the price.
European Union (EU)
Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery.
We aim to get your order to you within a few days, but please allow up to 7 days. The cost for packages under 2 Kgs is £7.50. For larger packages or if you believe your package may exceed 2 kgs, please contact us at despatch@beautyexpert.co.uk and we will quote you a delivery cost.
The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by the consignee.
Rest of World
Delivery is via courier. All orders can be tracked and a signature will be required on delivery.
We aim to get your order to you within a few days, but please allow up to 10 days. The cost for packages under 2 Kgs is £19.50. For larger packages or if you believe your package may exceed 2 kgs, please contact us at despatch@beautyexpert.co.uk and we will quote you a delivery cost.
The delivery cost does not include any applicable duty or customs tarrifs that may be levied upon importation. These charges must be paid by the consignee.
VAT is not charged on overseas deliveries. The UK 17.5% VAT is automatically deducted from the price.
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UK Delivery
Delivery is by Royal Mail First Class or Express Courier. A signature may be required.
Standard U.K. delivery (please allow 3 -4 days)
Delivery charges:
* Free on all orders over £70.00.
* Single item £1.95.
* Two or more items £3.50.
The delivery charge is shown at checkout.
Channel Islands
This is a VAT-free zone - to ensure VAT is not charged, when you register please select the country as Channel Islands not United Kingdom.
Gift Wrapping
We can present your gift in a stylish gift box. This service is available for only £1.95 extra per order, which includes gift tag and message.
In the Shopping Basket check the Luxury Gift Wrapping option and click Update Basket.
Enter any gift tag message on the Checkout page. Please also indicate here if you would like your entire order wrapped or just one particular item - if just one please say which item.
You may want to send the gift to a different address. This may also be done at checkout.
Payment
We accept VISA, VISA Electron, MasterCard, American Express, Delta, Maestro, Switch and Solo. Enter your card details, and remember to only press 'Process Order' once - it may take a little while for your credit card to validate via our secure server.
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Other Ways to Pay & Order
Shopping online is easy and convenient, but we know that some of our customers prefer to use alternative ways to shop. The following shopping options are also available:
Phone
You can call our Order Hotline on 020 8444 4226 Monday to Saturday 10am to 5 pm.
Post or Fax
Please write to us: Utopia Health & Beauty Clinic and enclose a cheque (made payable to Utopia)or postal order.
Security
We believe that ordering online with Utopia Health & Beauty is completely safe. We are fully confident that no unauthorised person or company can access credit card information entered on our site.
Our Secure Sockets Layer (SSL) uses 128-bit encryption, which is the highest level possible.
The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet.
We keep no record of your credit card number, so each time you make a purchase you will be required to re-enter this information. This is the most secure method of handling credit card transactions online.
Here at Utopia Health & Beauty we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us.
* Guarantee and Returns
* Delivery & Postage
* Gift Wrapping
* Payment
* Other Ways to Pay & Order
* Security
* Privacy
Guarantee & Returns
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, by letter, fax or email.
Returns
When making a return please send the item back to:
Returns Dept,
Utopia Health & Beauty Clinic,
1a Leicester Mews,
Leicester Road,
London N2 9EJ
Please include your details and the reason for the return and ensure that any returned goods are properly packaged to avoid breakages. It is advisable to obtain proof of postage.
We will refund your purchase within 14 working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.
Privacy
Your privacy and the security of your personal information is our highest priority.
Your name and address is required to send you catalogues, samples and to deliver your goods.
From time to time, we allow other companies to use your name and address (as permitted by law) in order to offer you other outstanding products or services which we feel may be of interest to you. Even in these circumstances, we do not divulge any other information about you, including your email address. You have to opt in to receive third party information.
We ask for your e-mail address and password when you register on the site. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order and to keep you informed of its progress.
The only other occasion when Utopia Health & Beauty will use your e-mail address is, with your permission, to send you from time to time, further information on products and special offers. Again, you have to opt in to receive this information.
Your email address will never be disclosed to any third party.
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